1. Information We Collect

Information You Provide to Us

We may collect information that you voluntarily provide through the Website, including when you complete a contact form, request information, or otherwise communicate with us.

This information may include:

• Your first and last name
• Business or practice name
• Professional or business contact information
• Email address
• Telephone number
• Fax number
• Information you include in a message or inquiry
• Other information you voluntarily provide to us

2. Information Collected Automatically

When you access the Website, certain technical information may be collected automatically by our Website infrastructure and service providers. This may include:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of access
• Referring or exit pages
• General Website interaction and diagnostic information

This information may be collected through server logs, cookies, security technologies, or similar technologies necessary to operate, secure, and maintain the Website.

We do not represent that we use any particular advertising or analytics platform unless such a service is actually implemented on the Website.

3. Cookies and Similar Technologies

The Website and the technology providers that support it may use cookies or similar technologies for functions such as maintaining Website functionality, protecting forms from spam and abuse, improving security, and understanding technical Website performance.

Some Website features may rely on third-party technology providers that process limited technical information in order to provide their services.

If we materially change our use of cookies or introduce advertising or tracking technologies, we may update this Privacy Policy and provide additional notices or choices where required by applicable law.

4. How We Use Information

We may use information collected through the Website to:

• Respond to inquiries and requests
• Communicate with healthcare providers, practices, prospective clients, and business contacts
• Evaluate potential business relationships
• Provide information about Mind Bend and its services
• Operate and administer the Website
• Maintain records of business communications
• Protect the Website against spam, fraud, misuse, and security threats
• Troubleshoot technical problems
• Improve our Website and business operations
• Comply with legal obligations
• Establish, exercise, or defend legal rights

Information submitted through our Website may be transmitted to and stored within business systems used by Mind Bend to manage inquiries and communications.

5. Email Communications

If you provide your email address or otherwise request communications from Mind Bend, we may use your information to respond to you and, where appropriate, communicate with you about our services.

Where required, marketing emails will provide a method to unsubscribe or opt out of future marketing communications.

Opting out of marketing communications does not prevent us from sending non-marketing communications when appropriate, such as communications relating to an existing business relationship, request, transaction, or legal matter.

6. How We May Disclose Information

We may disclose information when reasonably necessary to operate our business and Website, including to service providers that assist us with functions such as:

• Website hosting and infrastructure
• Email and business communications
• Customer relationship management
• Website security and spam prevention
• Data storage and backup
• Technical support

These providers may process information on our behalf as necessary to perform their services.

We may also disclose information if reasonably necessary to comply with law, regulation, court order, subpoena, or other lawful process; protect the rights, property, or safety of Mind Bend or others; investigate fraud or security issues; or in connection with a merger, acquisition, financing, sale, reorganization, or transfer of all or part of our business.

We do not sell personal information submitted through our Website in exchange for money.

7. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including managing business relationships and inquiries, maintaining appropriate business records, resolving disputes, enforcing agreements, and satisfying legal, accounting, security, or compliance requirements.

Retention periods may vary depending on the nature of the information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information in our possession.

However, no website, internet transmission, electronic storage system, or security measure can guarantee absolute security. You should therefore use appropriate care when deciding what information to transmit electronically.

In particular, please do not use the Website’s general contact forms to transmit sensitive patient or medical information.

9. Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have rights concerning certain personal information, which may include the right to request access to, correction of, or deletion of personal information or to exercise other privacy rights provided by applicable law.

Not all rights apply in all circumstances, and certain information may be exempt from a request where permitted by law.

To submit a privacy request, contact us at info@mindbendmh.com.

We may need to verify your identity before completing certain requests.

10. Third-Party Websites and Services

The Website may contain links to websites, scheduling services, social media platforms, or other services operated by third parties.

Mind Bend does not control the privacy or security practices of third parties. Your interactions with those services are governed by their respective terms and privacy policies.

The presence of a link does not necessarily constitute an endorsement of the third-party service.

11. Children’s Privacy

Our Website is intended for healthcare professionals, practices, and other business users and is not directed to children. We do not knowingly collect personal information from children through the Website.

12. Healthcare and HIPAA

Mind Bend Marketing LLC provides business, marketing, outreach, and related services to healthcare practices. Mind Bend itself does not provide medical diagnosis or treatment through this Website.

Nothing on this Website should be interpreted as establishing a healthcare provider-patient relationship.

The Website’s general forms are not intended as a mechanism for transmitting PHI or other sensitive patient information.

Any obligations Mind Bend may separately have regarding information received from a healthcare client in connection with contracted services are governed by the applicable agreements and laws relevant to that relationship and are separate from general use of this Website.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

When we make changes, we may update the Effective Date shown at the top of this Policy. Material changes may be communicated through additional notice where appropriate or required by law.

14. Contact Us

Questions about this Privacy Policy or our Website privacy practices may be directed to:

Mind Bend Marketing LLC
d/b/a Mind Bend Mental Health
3400 Cottage Way, Ste G2 #6534
Sacramento, CA 95825
Email: info@mindbendmh.com